Pamela L. Carneal

Professional Experience

Contributing Editor

Works remotely to review travel content for North American cities, completes the QA process of checking all existing reviews (and approving new entries) for compliance to style and content standards. Tools used: wcities database maintenance tool

2001, February - Present

CECity.com, Pittsburgh, Pa

QA Manager

Works with a team of project managers, executive management, programmers, and graphic artists; reviews and edits content of client portals and the CECity site to manage the QA process and maintain consistent style across a variety of platforms. Tools used: Dreamweaver, Quark Express, PhotoShop, RoboHelp, Word 2000, CECity database maintenance tool

Worked with a team of software engineers, database programmers, and executive management to document software specification and user manual for an application that allows home health care nurses to report and maintain patient information from the field on laptops and transmit records to client web server. Tools used: Visio, Word97, Excel

Working from client developed market research reports, analyzed data and extracted key points for Power Point slide show presentation for Marketing Department. Also produced uniform organizational charts from various client sources for HR Department. Tools used: Word97, PowerPoint, OrgPlus

Executed all phases of Pittsburgh expansion plan. Public relations appearances and trade shows, wrote press releases and advertising copy, developed media kits, developed new accounts, identified distribution needs and managed circulation, increased consumer recognition and brand identity. Also responsible for hiring and managing Pittsburgh sales force and writing monthly columns. Tools used: Word97, Adobe PhotoDeluxe Business Edition

Interviewed Algor software developers and customers, compiled case histories and technical information, and created marketing material for print and web (e.g., press releases, flyers, reports). Tools used: Quark Express, PhotoShop, Word97, FrontPage 2000

1999, June - March 2000

Humanbeams Ezine/Loconotion Idea Studios, Inc., Internet-Based

By working with writers, graphic artists, and marketing professionals
around the world, found writers/material and developed, wrote, and
edited articles for The Lion Next Door. Also participated in the
LockerGnome Newsletter marketing promotion. Researched media outlets and made initial contacts, wrote press releases collaborated on collateral content and marketing plan, participated in peer review. All activity was performed entirely on the web. Tools used: Word97, Adobe PhotoDeluxe, Business Edition

Working as part of a team that included controllers, developers, technical experts, executive management, and administrative personnel, participated in the preparation of a $30 million contract proposal. Developed assigned sections, managed source document revisions, and formatted and proofed entire proposal for consistency. Tools used: Word97

Interviewed end users and programmers and designed end-user documentation for Access database and Excel Spreadsheet applications and payroll accounting procedures for Koppel Steel. Also: Technical Editing Lead for Con Edison Design Bases Documents. Edited and managed source files and revisions for accuracy and consistency. Tools used: Word97, Doc-to-Help, Access, Excel

Gathered and compiled technical data, initiated and/or approved revisions to technical illustrations, tracked and reported periodic revision statistics, and edited and maintained technical manuscripts for final publication of operating and maintenance manuals for nuclear powered naval ships according to contract specifications. Tools used: WordPerfect, Access, FrameMaker

Education

1988 - 1991 Point Park College

BA - Journalism/Communications

Graduated Cum Laude

1986 - 1988 CCAC -South Campus

AA - Journalism/Communications

Graduated High Honors

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